Shipping Policy
Shipping Times and Fees
Our products are shipped from the USA with a processing time of 4-5 business days. Following the processing time, you can expect an estimated shipping duration of 10-15 business days. Please note that these shipping times are estimates and may vary depending on your location and the shipping carrier.
Shipping fees:
- First Item: A flat shipping fee of $5.95 applies to the first item in your order.
- Additional Items: Each additional item will incur an extra shipping fee of $2.95.
Please bear in mind that shipping times may be influenced by holidays, weather conditions, or other unforeseen factors beyond our control. In the event of any delays, we will make every effort to keep you informed and provide you with an updated delivery estimate.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number. This tracking number allows you to monitor the status of your shipment at any time.
If you have any inquiries regarding your order or shipping, please feel free to contact us at [email protected].
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. We will guide you through the process of returning the item(s) for a replacement or refund.
Please note that we may require photographic evidence of the damage or defect before approving your return. For damaged or defective items, we will cover the cost of return shipping.
International Shipping
We currently only offer to ship within the USA. We apologize for any inconvenience caused by not providing international shipping.
Contact Us
If you have any questions regarding our shipping policies or any other aspect of your order, please do not hesitate to contact us at [email protected]. Our dedicated customer service team is available to assist you from Monday to Saturday.